These Terms and Conditions set out the basis on which removal services are supplied to customers in Ilford and the surrounding areas. By placing a booking for any removal, relocation, packing, storage or associated service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
These Terms and Conditions apply to services supplied to private individuals and business customers unless stated otherwise. Additional conditions or variations may be agreed in writing prior to the commencement of any service.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company who requests or accepts a quotation and for whom the removal company agrees to provide services.
Removal Company means the provider of removal services operating in Ilford and nearby areas that accepts the booking.
Services means any removal, packing, unpacking, loading, unloading, transportation, storage, waste removal, or related service provided by the Removal Company.
Goods means all personal effects, furniture, equipment, and other items which are the subject of the Services.
Contract means the agreement between the Removal Company and the Customer for the provision of Services, incorporating these Terms and Conditions.
All bookings are subject to availability and acceptance by the Removal Company. A booking is not confirmed until the Customer has accepted a written or clearly stated quotation and the Removal Company has acknowledged that acceptance.
The Customer may request an estimate or quotation based on information supplied about the property, access, volume of Goods, and service requirements. The Customer must provide accurate and complete information. The Removal Company reserves the right to revise any quotation if the information supplied proves to be incomplete or inaccurate.
Quotations will usually specify the scope of work, the approximate duration, the date or date range, and any assumptions or exclusions. Unless otherwise stated, quotations are valid for a limited period and may be withdrawn or revised at any time before acceptance.
The Removal Company may offer an in-person or virtual survey before providing a final quotation. The Customer must ensure that access is available for any such survey and that all relevant areas and items are made visible. Hidden items or additional spaces not shown or disclosed may result in extra charges on the day of the move or a revised quotation being issued.
The Customer is responsible for checking all details of the booking confirmation, including dates, addresses, scope of work, and any special requirements. Any errors must be notified as soon as possible, and in any event before the Services commence.
The Removal Company primarily serves Ilford and nearby districts but may carry out moves to or from other locations by agreement. Different rates and conditions may apply to long-distance moves, moves outside the normal service area, or moves involving overnight stays or extended travel times.
The availability of specific dates and time slots for services in and around Ilford will depend on schedule, vehicle capacity, and staffing. A preferred date requested by the Customer is not guaranteed until confirmed by the Removal Company.
The Customer agrees to:
Ensure that the Removal Company has free, safe, and reasonable access to the property, including access for vehicles, loading and unloading areas, lifts, and stairways.
Arrange any necessary parking permissions, permits, or temporary suspensions as required by local regulations or building management. Any fines or penalties incurred due to inadequate permissions may be charged to the Customer.
Ensure that all Goods are properly prepared for removal, including adequate packing where the packing service is not contracted, disconnection of appliances, and secure closure of containers and boxes.
Advise the Removal Company of any fragile, high-value, or particularly heavy or awkward items which may require special handling, equipment, or insurance arrangements.
Be present or represented at the collection and delivery addresses during the performance of the Services, unless otherwise agreed in advance, to provide access, instructions, and approvals.
Comply with all applicable laws and regulations relating to the Goods, including restrictions on hazardous materials, illegal items, or regulated waste.
Unless otherwise stated in writing, payment terms are as follows:
A deposit may be required to secure the booking, payable at the time of acceptance of the quotation or within a stated timeframe.
The balance of the charges is normally due prior to the commencement of the Services or immediately upon completion on the day of the move, depending on the service type and customer status.
For business customers with approved credit arrangements, payment may be due within an agreed number of days from the date of the invoice.
All charges will be set out in the quotation or booking confirmation and may include base removal charges, packing materials, labour, travel time, congestion charges, tolls, storage, and any other agreed extras.
The Removal Company reserves the right to charge additional fees if:
Access to the property is more restricted than advised, requiring extra time, equipment, or staff.
There are significant additional Goods not disclosed at the time of quotation.
Delays occur that are outside the control of the Removal Company, such as waiting for keys, building access, or completion of legal formalities.
Extra services are requested on the day of the move that were not included in the original quotation.
Late payment may result in interest being charged at a reasonable commercial rate, along with any administrative costs of collection. The Removal Company may withhold delivery of Goods or suspend further services until all outstanding sums are paid in full.
If the Customer wishes to cancel or postpone a booking, notice must be given as soon as possible. The following cancellation charges may apply unless otherwise agreed:
Where more than a specified number of working days notice is given before the scheduled service date, any deposit may be refunded or applied to a future booking at the discretion of the Removal Company.
Where short notice is given, the Removal Company may retain all or part of the deposit or charge a percentage of the quoted amount to cover scheduling, staffing, and administrative costs.
Where cancellation or postponement occurs on the day of the move or after the crew has been dispatched, the full quoted price may be payable.
The Removal Company will endeavour to accommodate reasonable requests for postponement, particularly for moves involving property transactions that may be subject to last-minute changes, but cannot guarantee availability for alternative dates.
The Removal Company may cancel or reschedule a booking if circumstances arise which make it impractical or unsafe to proceed, including severe weather, vehicle breakdown, staff illness, or other events beyond its reasonable control. In such cases, liability will be limited to a refund of any advance payment relating to the affected services, and the Removal Company will not be responsible for any consequential loss.
Unless specifically agreed in writing, the Removal Company does not undertake the removal or transport of:
Hazardous, flammable, explosive, or corrosive materials.
Perishable goods requiring controlled temperature or special storage conditions.
Animals or live plants that may be damaged or cause damage during transport.
Illegal items or items whose possession or transport would be unlawful.
Any item of extraordinary value, such as jewellery, money, important documents, works of fine art, or collectibles, unless declared and agreed beforehand.
The Customer is responsible for ensuring that no prohibited items are included with the Goods. The Removal Company may refuse to handle any item it reasonably believes to be unsafe, illegal, or unsuitable for transport or storage.
The Removal Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, liability is subject to the limitations set out in this section.
Unless otherwise agreed in writing, the Removal Companys liability for loss of or damage to Goods in its care shall be limited to a reasonable amount per item or per consignment. The Customer is strongly advised to ensure that adequate insurance cover is in place for the full value of the Goods.
The Removal Company will not be liable for:
Normal wear and tear, minor scuffs, or scratches arising from the ordinary handling of Goods.
Loss or damage arising from inherent defects in the Goods, including weakened furniture, pre-existing damage, or poor construction.
Damage to furniture or appliances that were not adequately packed, protected, or prepared by the Customer when packing services are not provided.
Loss or damage resulting from the Customer, or someone acting on their behalf, instructing the crew to carry out tasks contrary to the advice of the Removal Company.
Damage caused by fire, flood, acts of God, war, terrorism, civil unrest, or other events beyond the reasonable control of the Removal Company.
Loss of profits, loss of use, loss of opportunity, or any indirect or consequential loss.
Any claim for loss or damage must be notified to the Removal Company as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services or discovery of the issue. The Customer must allow the Removal Company a reasonable opportunity to inspect any alleged damage.
The Removal Company may, at its discretion, offer repair, replacement, or a reasonable financial settlement, taking into account depreciation and the limitations of liability agreed.
The Customer is responsible for ensuring that the removal vehicle can park safely and legally in proximity to the property. The cost of any parking permits, meter charges, or parking suspensions is the responsibility of the Customer unless agreed otherwise.
The Removal Company is not liable for damage to driveways, kerbs, lawns, or other access routes if the Customer has requested or agreed that the vehicle be driven over such areas and it was reasonably necessary to complete the Services.
The Customer should protect floors, walls, and fixtures as needed if special care is required. The Removal Company will take reasonable precautions when moving items but cannot be held liable for minor marks or scuffs that may arise in tight or restricted spaces.
Where the Removal Company agrees to remove unwanted items or waste, such services will be carried out in accordance with applicable waste management and environmental regulations.
The Removal Company will only transport waste or items for disposal to authorised facilities and will not permit fly-tipping or unlawful dumping. The Customer must accurately describe the nature of any items for disposal and confirm that they are not hazardous or prohibited.
Additional charges may apply for the removal of bulky waste, electrical appliances, or items requiring special treatment under waste regulations. The Customer is responsible for any penalties or extra costs incurred as a result of misdescribed waste or failure to disclose hazardous characteristics.
The Removal Company does not provide specialist hazardous waste services unless explicitly agreed and appropriately licensed. Any such arrangements must be made separately and may involve third party contractors.
The Removal Company will use reasonable endeavours to carry out the Services on the agreed date and within the estimated timeframe, but timing is not guaranteed.
The Removal Company is not liable for delays or failure to perform where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to traffic congestion, accidents, severe weather, road closures, breakdowns, strikes, or delays in gaining access to premises.
Where possible, the Removal Company will inform the Customer of any significant delay and provide revised arrival times or alternative arrangements.
Any concerns about the Services should be raised with the crew leader on the day of the move where possible, so that immediate steps can be taken to address them.
If an issue cannot be resolved on the day, the Customer should submit a written complaint within a reasonable time, setting out the relevant details and any supporting information. The Removal Company will investigate and respond within a reasonable period.
The parties will use reasonable efforts to resolve disputes amicably through discussion and negotiation. If a dispute cannot be resolved in this way, the parties may consider mediation or other alternative dispute resolution methods before resorting to court proceedings.
These Terms and Conditions, and any Contract formed under them, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory provisions of applicable consumer protection law that provide otherwise.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No failure or delay by the Removal Company in exercising any right or remedy shall constitute a waiver of that right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, represent the entire agreement between the parties in relation to the Services and supersede any prior discussions or understandings.
The Removal Company may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services unless otherwise agreed in writing.
Trust our top removals company in Ilford to give you amazing services at prices that everyone can afford!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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